The European medical on-call service number 116117 was first introduced in Germany in 2012. To date more than three million patients have benefited from its non-emergency medical assistance service. First steps have been taken in several countries to establish a European number for harmonized services of socialvalue.
The German Association of Statutory Health Insurance Physicians held a workshop with experts from Austria, Estonia, Sweden, Norway, Belgium and Germany to present key findings following the implementation of 116117 in Germany and to discuss best practice and future challenges.
Technical Implementation: 116 117
Dr. Branko Trebar, National Association of Statutory Health Insurance Physicians (KBV)
Current stage of implementation in Austria
Christof Constantin Chwojka, Managing Director 144 emergency-call Lower Austria
Current stage of implementation in Belgium
Jean-Michel Grégoire - Project Manager 1733 for the Province of Luxemburg
Current stage of implementation in Sweden
Björn Gustafson, County council of Stockholm, Operating Manager of 1177 Sjukvårdsrådgivningen
Current stage of implementation in Estonia
Tanel Mätlik, Programme Manager, NGO Estonian Advice Centre
Current stage of implementation in Norway
Terje Olav Øen, Senior Advisor, Norwegian Directorate of Health
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